svip1 Platform Privacy Notice

This page describes what we collect when you use svip1 and how we keep that data protected. We take your privacy seriously. We do not sell your personal information to third parties, and we use encryption to safeguard all sensitive data. You have rights over your data—you can request access, correct information, or ask for deletion, subject to legal constraints.

Our privacy practices comply with applicable data protection laws in the jurisdictions where we operate. We store account information (name, ID, address, phone) securely on encrypted servers. Payment data (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet details) is processed by licensed payment providers and is never stored on our systems in plain form. We use cookies to remember your login and preferences on svip1.

Read this notice to understand our data practices. If you have questions, contact our support team—we respond within one business day.

What Data We Collect on svip1

When you register for svip1, we collect your full legal name, date of birth, email address, phone number, and home address. We ask for this information to verify your identity and comply with anti-money-laundering regulations. We also collect a photo of your government ID (KTP, passport, or driving licence) and a selfie holding that ID. These images are used for identity verification only and are deleted once verification is complete—we do not store facial images long-term.

When you deposit or withdraw, we collect payment information: the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank name), transaction amount, and timestamp. We do not store your e-wallet password, bank PIN, or full card numbers. Payment processors handle sensitive payment data directly, and we receive only confirmation that a transaction succeeded or failed.

Behavioral Data We Track on svip1

We record which games you play, your bet amounts, bet types, game outcomes, and betting history. This data helps us detect fraud (unusual betting patterns), resolve disputes (if you question a game result), and improve our platform. We track your login timestamps, IP address, device type (Android, iOS, desktop), and app version. This information helps us troubleshoot technical issues and understand how players use svip1.

How We Use Your Data on svip1

We use your data for five core purposes. First, identity verification—your name, DOB, ID photo, and address confirm that you are who you claim and that you meet legal age requirements. Second, account administration—we use your email and phone to send account statements, notifications, and support responses. Third, fraud prevention—we analyze betting patterns, withdrawal requests, and IP addresses to detect unauthorized access or money laundering. Fourth, dispute resolution—if you contest a game outcome or a payment, we review your betting history and transaction records to investigate. Fifth, compliance—we retain records to meet anti-money-laundering and tax-reporting requirements in jurisdictions where we operate.

We do not use your data for marketing purposes unless you opt in. We do not sell your email to third parties. We do not share your betting history with anyone outside svip1 unless required by law (for example, if a court orders disclosure during a legal investigation).

Third Parties Who Access Your Data

Our payment providers (banks and e-wallet operators) access payment information to process deposits and withdrawals. We share only the minimum data needed: your name, transaction amount, and payment method. We do not share your betting history or game outcomes with payment providers. Our identity verification service (a third-party KYC provider) receives your ID photo and name to verify your identity against government records. Once verified, they do not retain the photos or access your betting data.

We may disclose your data to law enforcement or regulatory authorities if required by legal process (subpoena, court order, or regulatory investigation). We also disclose data in cases of account fraud—for example, if someone gains unauthorized access to your account, we may report this to your payment provider so they can help recover funds.

Your Rights Regarding Data on svip1

You have the right to access, correct, and delete your personal data. You can request a copy of all data we hold about you by contacting [email protected]. We will provide this within 14 business days. You can ask us to correct inaccurate information (for example, if your phone number changed) by updating your account settings or contacting support. You can request deletion of your account and associated data, though we may retain some information for compliance or fraud investigation for up to seven years after account closure.

Opt-Out and Preference Management

You can opt out of promotional emails by clicking the "unsubscribe" link in any email from svip1. You can disable certain cookies in your browser settings (see the Cookies section below). You cannot opt out of essential data processing—your name, ID, and payment records must be retained for account operation and legal compliance. However, you can choose not to receive non-essential communications (newsletters, event announcements).

Cookies and Tracking on svip1

We use cookies to enhance your experience on svip1. Our platform sets cookies to: remember your login so you do not re-enter credentials on every visit; remember your language and display preferences; track your session so your balance updates in real time. These are essential cookies and cannot be disabled—they are necessary for svip1 to function.

We also use analytics cookies (via standard web analytics tools) to understand how players navigate our platform, which games are most popular, and where technical issues occur. Analytics cookies do not identify you personally—they track aggregate patterns (for example, "300 players accessed Liga 1 pre-match betting today"). You can disable analytics cookies in your browser settings without affecting account access. Third-party advertising cookies are not used on svip1.

Data Retention on svip1

We retain your account data (name, ID, address, email, phone) for as long as your account is active, plus three years after closure (to handle disputes and comply with anti-money-laundering regulations). Your betting history and game outcomes are retained for seven years to resolve any disputes or investigations. Your payment transaction records are kept for five years for tax and compliance purposes. ID photos are deleted within 30 days of successful verification; we do not store facial images long-term.

If we suspect fraud, we may retain additional data for investigation—this can extend retention by several months. If you request data deletion and have no open disputes, we will delete your data within 60 days, except where legal obligations require us to retain records. We never sell your data to data brokers or advertising networks.

Security Measures on svip1

We use industry-standard encryption (TLS 1.2 or higher) to protect data in transit—when you log in or deposit, your information is encrypted as it travels to our servers. We encrypt sensitive data at rest using AES-256 encryption. We use firewalls, intrusion detection, and regular security audits to prevent unauthorized access. Our staff access your data only when necessary (support, fraud investigation) and are bound by confidentiality agreements.

However, no security is absolute. If we suffer a data breach, we will notify affected users within 14 days via email and publicly announce the incident. We encourage you to enable two-factor authentication (2FA) to add a second security layer—with 2FA on, logging in requires a code sent to your phone, preventing unauthorized access even if your password is compromised.

Jurisdiction-Specific Privacy Notices

If you access svip1 from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is subject to Indonesian data protection laws. We comply with local regulations where we operate. Some jurisdictions may require us to store data locally or disclose data to government agencies under specific circumstances. We handle such requests only with legal authority. We do not intentionally serve jurisdictions where online gaming is prohibited; if we discover an account is in a restricted region, we may suspend it and retain data for compliance purposes.

Changes to Our Privacy Policy

We may update this privacy notice as we introduce new features, change payment methods, or respond to legal requirements. We will notify you of material changes via email at least 14 days before the new policy takes effect. Continuing to use svip1 after that notification means you accept the updated privacy terms. We encourage you to review this page periodically to stay informed.

Contact Us About Privacy on svip1

If you have questions about our privacy practices, wish to request your data, or believe your data has been misused, contact our privacy team at [email protected]. Include your account email and a clear description of your request. We respond within five business days. For data access requests, we provide a download of your data in a standard format (CSV or JSON) within 14 days. For complaints about our privacy practices, you may also contact your local data protection authority.

Our commitment is transparency: we collect only what we need, protect it carefully, and share it only when legally necessary. Your trust in svip1 depends on our respect for your privacy, and we take that responsibility seriously.